Troubleshooting¶

This section provides resolutions to common problems that you may run into when installing or using ClyphX Pro. If you do not find a resolution to your problem here, please contact support.

General Troubleshooting¶

I can't trigger any ClyphX Pro Actions¶

Make sure that you’ve got ClyphX Pro selected as a Control Surface.

I can't trigger ClyphX Pro Actions from X-Clips, X-Cues or X-Scenes¶

Make sure that you’ve listed an Identifier at the beginning of the X-Clip, X-Cue or X-Scene name.

I can't trigger ClyphX Pro Actions from X-Controls or X-OSCs¶

Make sure that you’ve defined the X-Controls or X-OSCs correctly in X-Controls.txt or X-OSC.txt and that you’ve selected the controller as the Input of the ClyphX Pro Control Surface.

None of this troubleshooting helped or I think I've found a bug¶

Please do the following:

Add an X-Clip named [] DEBUG in Session View and launch it.
Trigger the Action List(s) you're having trouble with.
Close Live (or load a new Live Set).
Submit a support ticket or post on the forum with your Debug Log.txt file as an attachment and please provide as much information on the problem as possible. You can find Debug Log.txt in the settings folder.